About Shipping
1. Number of days from order to delivery
Same-day shipping
→ Delivery within 2 to 5 days
Special order items
→ Delivery in approximately 8 to 15 days
After receiving an order, we carefully inspect and package each item.
Please note that delivery times are estimates and may vary slightly.
If you are concerned about the delivery time before purchasing, please contact us in advance via our official LINE.
2. Shipping Fees and Delivery Methods
Shipping: Free shipping nationwide
Delivery company: Yamato Transport (Takkyubin / Nekopos)
For gift wrapping deliveries to Hokkaido and Okinawa, delivery will be via Japan Post.
3.Gift wrapping and message cards
Gift Wrapping:
We offer gift wrapping for gifts to loved ones.
If you would like gift wrapping, please select it in the gift wrapping section (below the product price) when placing your order.
Message card:
We offer a free, fully custom-made message card exclusively for customers who order gift wrapping.
If you would like a message card, please write "Message card request" in the comments section when ordering or on our official LINE account, and write the message you would like.
See Highlights (Gifts) for more details.
packing:
The gift box and gift bag will be delivered in the same box.
When giving the gift, please open the gift box and place it in the gift bag before giving it to someone.
Please see the last product image for a photo of the actual packaging.
4. About backordered products
We carefully source each item from our affiliated workshops both domestically and overseas.
Depending on inventory availability, transportation conditions, customs procedures, weather, etc., delivery may take longer than expected.
We apologize for keeping you waiting, but we appreciate your understanding.
In that case, we will contact you as soon as possible and provide you with an updated estimated shipping date.
*If our supplier runs out of stock after you place your order, we may promptly contact you and cancel your order or make an alternative suggestion.
We appreciate your understanding in advance.
5. Regarding missed delivery notices, redelivery, and incorrect addresses
absentee vote
→If you are not at home, please check the delivery company's delivery notice and request redelivery using the contact information provided or via the website.
Redelivery
→Please note that any parcels that have not been stored for the specified period will be returned to our store, and additional shipping charges will be incurred for re-shipment after the return.
Address entry error
→As a general rule, we cannot accept address changes after shipment. If the package is returned due to an incorrect address or a change of address, you may be charged a shipping fee for reshipment.
Please be sure to check the address you entered before placing your order.
6. About the delivery note
delivery slip
→If you require a delivery note, please write "Delivery note requested" in the comments section when placing your order. We will package and deliver the product together with the delivery note.
7. Contact Us
If you have any questions or concerns, please feel free to contact us at any time.
Please rest assured that we will respond promptly to any inquiries via our official LINE.
