Frequently asked questions

・Same-day shipping items: Delivered in approximately 1-4 days after order.
・Back-ordered items: Delivered in approximately 8-15 days after order.
※After shipping is complete, we will notify you of the tracking number via email.

The estimated delivery time is listed below the price on each product page.
After placing an order, please check the status in your order confirmation email.
If you have any questions, please feel free to contact us via our Official LINE.

The estimated delivery time after shipping is as follows:
・Western Japan area: Usually next day delivery
・Eastern Japan area: Usually two days after delivery
※This may vary depending on weather conditions, traffic, and the shipping company's schedule.

Returns and exchanges are only accepted for initial defective items that are unused and within 5 days of product arrival.
For details, please refer to this guide.

Unfortunately, we do not offer repair services.
Instead, we offer a special coupon that you can use for re-purchase.
Please contact our Official LINE for more details.

Cancellations are accepted only before shipping procedures begin.
Please note that cancellations cannot be accepted once shipping preparations are complete or after shipping.

To prevent damage, earrings are packaged and shipped in an accessory pouch. After opening the box, please check inside the pouch within the box.

We primarily use materials that are less likely to cause allergies, such as sterling silver 925, but individual reactions may vary depending on your body.
※We do not guarantee that all individuals will not experience an allergic reaction.

Please feel free to contact us on our Official LINE. Our staff will propose the optimal size and product for your wrist.

Yes, we offer simple and elegant gift wrapping.
If you wish, please order this along with your product.

Yes, it is possible. If you purchase multiple items in the same order, they will generally be consolidated into one box and shipped together.
If you prefer separate packaging or separate deliveries, please contact our Official LINE in advance.
※Due to product shape, quantity, or backorder status, separate packaging may be unavoidable.

If you want to wrap multiple items together in one package, please order "1" for gift wrapping.
If you wish for individual wrapping for each item, please order the necessary quantity and specify this in the remarks section.

Thank you for considering leaving a review.
Please leave your review here.

We have a special page dedicated to collections recommended for gifts.
Please refer to it when choosing a gift for your loved one.
VIEW GIFT SECTION

We will send you a "shipping completion email" with the tracking number when your item is shipped. Please check it via the shipping carrier's URL provided in the email.
If you wish to check a more detailed status, please feel free to contact us via our Official LINE.

Restock information for popular items is regularly announced on our Official LINE.
If you wish to know the latest status of individual products, please contact us individually via our Official LINE.

Due to system limitations, the billing name may appear as our representative's name. If it shows "Sota Matsuo," there is no issue, so please rest assured.

We do not have a physical store. We operate exclusively as an online store.

We accept messages 24 hours a day on our Official LINE.
If you have any questions or concerns, please feel free to contact us via the button below.
OFFICIAL LINE