Legal notice

Legal Information (Commercial Disclosure)

Seller / Legal Entity:
Confeed Co., Ltd.

Representative:
Sota Matsuo

Address:
2-2-24-711 Fukushima, Fukushima-ku, Osaka-shi, Osaka 553-0003, Japan

Phone Number:
+81-90-8693-0312
*Please note that we do not offer phone support. For inquiries, please contact us via email or our official contact form.

Contact Email:
sabox.0717@gmail.com

Product Prices:
Please refer to each product page for detailed pricing.

Shipping Fee:
- Domestic (Japan): Free shipping nationwide.
- International (United States / Overseas): Flat rate ¥3,900 JPY per order (Converted to local currency at checkout).

Payment Methods & Timing:
We accept credit card payments, express checkouts, mobile payment systems, convenience store payments, and PayPal. Payment timing is based on the terms and conditions of your payment provider or credit card company.

Delivery Timeframes:
- In-stock items: Delivered within 1 to 4 business days.
- Pre-order / Backorder items: Delivered within 8 to 15 business days.
*International shipments via Japan Post EMS typically arrive within 8 to 15 business days after dispatch.

Returns & Exchanges:

1. Application Deadline
- For domestic orders (Japan): Return/exchange requests must be submitted within 14 days of item delivery.
- For international orders (United States): Return/exchange requests must be submitted within 14 days of item delivery.
*Requests submitted after this period cannot be accepted regardless of the reason. Please check the condition of your item immediately upon receipt.

2. Defective or Damaged Items
If your item arrives defective or damaged and you notify us within the deadline, we will provide a free replacement at our expense.
*If a replacement is unavailable due to stock levels or workshop capacity, a full refund will be issued.

3. Returns & Size Exchanges (Customer Convenience)
Returns or size exchanges for non-defective reasons (e.g., "different from expected" or "incorrect size") are accepted for unused items in original condition.
In such cases, the customer is responsible for:
- Return shipping fees.
- Refund processing transfer fees (if applicable).
*Cash on Delivery (COD) returns will be rejected. All return items must be shipped prepaid.