About Shipping
Q. How long will it take to arrive after I place my order?
Same-day shipping items:
Delivery will take approximately 1 to 4 days .
Backorder items:
Delivery will take approximately 8 to 15 days .
Once shipped, we will send you a tracking number by email.
Q. How can I tell if something is "same day shipping" or "backorder"?
This is stated in the description of the product you wish to purchase (Shipping Information).
If you can't find it, please feel free to contact us via our official LINE .
Q. How many days will it take to arrive after shipping?
The estimated delivery time after shipping is as follows:
Western Japan area: Usually delivered the next day
Eastern Japan area: Usually delivered two days later
*Please note that delivery may be delayed due to weather, traffic conditions, or the convenience of the delivery company.
Q. Is gift wrapping available?
Yes, it is possible.
It will be delivered in simple and elegant packaging.
If you would like to order, please do so here .
Q. Can I ship multiple items in the same box?
Yes, it is possible.
If you purchase multiple items in the same order, they will generally be packed and shipped together in one box.
*Please note that depending on the number of items and their size, items may be packed separately.
Q. If I purchase multiple items, do I need just one gift wrapping?
If you would like to have one gift wrapping for all your items, you can simply order "one" gift wrapping.
All items will be packaged together in one wrapping.
If you would like each item to be wrapped individually, please order the same number of gift wrapping items as the number of items.
Payment
Returns and Exchanges
Q. Can I return or exchange the product?
We accept returns and exchanges within 5 days of receiving the product, but only if the product is unused and has initial defects.
We apologize for the inconvenience, but please contact us in advance.
Q. What happens if the product is damaged after use?
Unfortunately, we do not offer repair services.
Instead, we offer special coupons that you can use when you repurchase.
Please feel free to contact us for more details.
*Please contact us within one week of delivery.
inquiry
We accept inquiries 24 hours a day via our official LINE.
Please feel free to contact us using the button below.
