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exchange ticket

exchange ticket

Regular price ¥300
Regular price Sale price ¥300
Sale Sold out
Taxes included. Shipping calculated at checkout.
原材料価格高騰により、予告なく価格改定する場合があります。
Quantity

Gift wrapping (700 yen)

*This page is for customers who wish to return or exchange items.
Please be sure to check the following information.


■ In the case of initial defects or incorrect delivery

If there is an initial defect during normal use, or if the product you received is different from the product you ordered,
We will accept returns, exchanges, or full refunds at our expense.

Please contact us via our official LINE within 5 days of receiving the product.


■ Returns and exchanges due to customer convenience

In the following cases, we will handle the matter at the customer's discretion.

☑Size doesn't fit ☑Different from the image ☑Wrong order

Please contact us within 5 days of receiving the product or purchase an "exchange ticket."

*Customers are responsible for shipping costs when returning the item.


■ Cases that are not eligible for return or exchange

Unfortunately, the following cases are not eligible for returns or exchanges:

- Products that have been damaged or deformed after being worn, or damaged by external factors such as dropping or snagging, or that show signs of use.

*The above only applies if the product cannot be determined to be a manufacturing defect.


■ Return and exchange process

①Purchase an exchange ticket

② Contact us on our official LINE with your name and request (return or exchange)

③ Return the product (shipping costs borne by the customer)

④After checking the product, we will exchange or refund it.

*Depending on the condition of the product, we may not be able to meet your request.


■ Shipping fees

Return shipping costs: Customer pays Shipping costs for re-shipping replacement items: Our company pays


■ For your peace of mind

We only accept returns and exchanges for products that are defective under normal use.
If you have any questions, please feel free to contact us via our official LINE even before purchasing.

View full details

FAQ

About Shipping

Q. How long will it take to arrive after I place my order?

Same-day shipping items:

Delivery will take approximately 1 to 4 days .

Backorder items:

Delivery will take approximately 8 to 15 days .

Once shipped, we will send you a tracking number by email.



Q. How can I tell if something is "same day shipping" or "backorder"?

This is stated in the description of the product you wish to purchase (Shipping Information).
If you can't find it, please feel free to contact us via our official LINE .



Q. How many days will it take to arrive after shipping?

The estimated delivery time after shipping is as follows:

Western Japan area: Usually delivered the next day

Eastern Japan area: Usually delivered two days later

*Please note that delivery may be delayed due to weather, traffic conditions, or the convenience of the delivery company.



Q. Is gift wrapping available?

Yes, it is possible.

It will be delivered in simple and elegant packaging.
If you would like to order, please do so here .



Q. Can I ship multiple items in the same box?

Yes, it is possible.

If you purchase multiple items in the same order, they will generally be packed and shipped together in one box.

*Please note that depending on the number of items and their size, items may be packed separately.



Q. If I purchase multiple items, do I need just one gift wrapping?

If you would like to have one gift wrapping for all your items, you can simply order "one" gift wrapping.

All items will be packaged together in one wrapping.

If you would like each item to be wrapped individually, please order the same number of gift wrapping items as the number of items.

Payment

Returns and Exchanges

Q. Can I return or exchange the product?

We accept returns and exchanges within 5 days of receiving the product, but only if the product is unused and has initial defects.

We apologize for the inconvenience, but please contact us in advance.

Q. What happens if the product is damaged after use?

Unfortunately, we do not offer repair services.

Instead, we offer special coupons that you can use when you repurchase.

Please feel free to contact us for more details.

*Please contact us within one week of delivery.

inquiry

We accept inquiries 24 hours a day via our official LINE.

Please feel free to contact us using the button below.

Official LINE | Wanna

Nice review

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