exchange ticket

■ In case of initial defects or incorrect delivery

If there is an initial defect, or if you receive a product different from your order, we will accept returns/exchanges or a full refund at our expense.

Please contact us via official LINE within [5 days] of product arrival.

■ Returns/Exchanges due to customer convenience

・Incorrect size

・Different from image

・Incorrect order, etc.

If you wish to return or exchange a product for the above reasons, please purchase an "exchange ticket" within 5 days of product arrival and send your [name] and [desired action (return or exchange)] via official LINE.

■ Cases ineligible for return/exchange

We apologize, but returns/exchanges are not accepted in the following cases:

・Damage or deformation occurring more than 5 days after delivery

・Damage caused by dropping, snagging, or external factors

・Products showing signs of use

*The above applies only when an initial defect cannot be determined.

■ Return/Exchange process

① Purchase an exchange ticket

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② Contact us via official LINE with your "name" and "desired action (return or exchange)"

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③ We will send you information on how to return the product. (※Shipping costs borne by the customer)

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④ After we confirm the product, we will process your refund or exchange.

■ About shipping fees

Shipping fee for returns: Customer responsibility

From our store to customer (exchanges only): Our responsibility

■ For your peace of mind

We only accept returns/exchanges for initial defects under normal use.
If you have any questions, please feel free to contact us via official LINE even before purchasing.